Return and Refund Policy

Return and Refund Policy

At Science Agencies, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we provide clear and fair return and refund options. Please read this policy carefully before making a return.

1. Return Eligibility Criteria

* Products must be unused, in their original packaging, and in the same condition as received.

* Proof of purchase, such as an order number or invoice, is required for all returns.

* Only items purchased directly from Science Agencies are eligible for return.

2. Return Timeframe

* Returns must be requested within 3 days  from the date of delivery.

* Requests made after this period may not be accepted.

3. Refund Process and Timing

* Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

* Approved refunds will be processed via the original payment method.

* Refunds typically take some time after your return is approved to appear in your account, depending on your bank or payment provider.

4. Exchange Options

* Exchanges are available for the same product.

5. Damaged or Defective Products

* If you receive a damaged or defective product, please contact us immediately at scienceagencies@gmail.com with photos of the issue.

* We will provide a replacement or full refund at no extra cost.

6. Non-Returnable Items

The following items are *not eligible for return*:

* Customized or personalized products

* Consumables such as chemicals, reagents, or kits once opened

* Clearance or final-sale items

7. Return Shipping Costs

* For general returns, shipping costs are the responsibility of the customer unless the product is defective or damaged.

* In cases of defective or incorrect items, Science Agencies will cover the return shipping cost.

8. How to Initiate a Return

To start a return or exchange:

1. Contact our customer support team at scienceagencies@gmail.com with your order number and reason for return.

2. Packaging and shipping your item back.

3. Once received, we will process your refund or exchange promptly..